What to fix before you hire
Hiring into an undefined role imports the problem instead of solving it. Three things worth fixing first, and the test for whether the role is real yet.
Blog
Field notes.
Working notes on operations, growth strategy, and software — written by the people doing the work, about problems we keep running into.
Your process map is wrong, and that is the finding
The documented process and the real one differ in every growing company. The gap is not a documentation failure — it is the most useful diagnostic you have.
When a spreadsheet becomes load-bearing
A spreadsheet becomes load-bearing when the business breaks if it breaks. Four tests for whether yours has crossed that line, and what to do about it.
